[1].      What is the Digicel First Monthly Top Up promotion?

            A.       With the purchase of Top-up totaling CI$10 or more during the first three (3) days of the month, customers receive $5 credit EXTRA.

[2].      What are the mechanics of this promotion?

 A.      This offer is valid for the first $10 Top-Up during the first three (3) days of each month.

·         All Top-up purchases are considered for this promotion, once they total $10 or more within the three (3) days.

·         Bonus credit applicable for local Digicel-to-Digicel calls.

·         Your bonus credit is valid for five (5) days.  .

·         All bonus credit will expire on or before 12:05AM on the 8th of each month.

·         To check balance, dial *120*3#.

[3].      Who is excluded from this promotion?

A.      Once you are a prepaid Digicel customer, you will benefit from $5 Bonus credit added to your Bonus account upon your 1st Top-up aggregate of CI$10 or more during the first three (3) days of the month e.g. March  1-3, 2012.  To benefit, you must possess an active Digicel phone with SIM and $10 Top-up purchased within the first 3 days!

[4].      Where can I call with this free credit from Digicel’s First Monthly Top up promotion?

A.      Your bonus credit is applicable to calls made Digicel-to-Digicel locally in the Cayman Islands. 

[5].      Is there a time limit or expiry period on the bonus credit?

A.       Yes.  The expiry period is five (5) days after the time of Top up. 

[6]. May I transfer credit from one Digicel SIM to another?

A.      No. Transferring credit from the Bonus account is not permitted.

[7]. Do I get free SMS with my first top up also?

A.     No.

[8].      What is the minimum top up amount with Digicel for this promotion?

A.      Digicel customers must top up by CI$10 or more within the time limit.  The minimum Top-up purchase is $5.  However, customers must reach a $10 mark within the first three days to receive $5 EXTRA bonus credit.

[9]. How long will this promotion last?

A.     To be confirmed.  The public will be notified of changes.

[10].    What is the difference between this bonus credit and previous bonus credit promotions?     

A.      There is a minimum Top-up limit OF $10 and this must satisfy the 3 day purchase period.  Bonus is applicable to local on-net calls.

[11].    How do I know how much credit I have in my Bonus account?

A.      Simply type *120*3# (press ‘SEND’) and the credit balance in your bonus account will appear on screen.  Please note that all Balance Enquiries to the bonus account will show $0.00 on and after the 8th of each month.

[12].    Will I be able to choose the SIM account that charges are made to whilst benefitting from this promotion?

A.      No.  By default, credit in your bonus account is always the first chargeable SIM account for calls made or services used as per terms and conditions.  After your bonus credit has been depleted to $0.00, you are able to start using your regular Top-up amount.  This has been designed to ensure that customers get the benefit of using their bonus credit before it expires and save on their expenditure on calls.

[13].    Where can I get more information regarding Digicel and/ or the promotions?

A.      For more information on Digicel’s products and services, visit www.digicelcayman.com or call 1-345-623-3444.  Alternatively, visit one of Digicel’s dealer stores island wide, including the Digicel Flagship store at Suite 3106, 45 Market Street, Gardenia Court, Camana Bay, or any of Digicel’s top up locations island wide.