Digicel's Blackberry Prepaid Data

Blackberry Prepaid FAQ

[1].         What is a Blackberry Smartphone?

A.            The Blackberry Smartphone is considered a wireless email solution, providing access to emails and internet service wherever you go.

[2].         When is the service available to Digicel customers in the Cayman Islands?

A.            The service is available now, following a successful launch in November 2008 in the Cayman Islands.  Customers can start registering immediately.

                If a customer owns an existing Blackberry Smartphone with Digicel, the Blackberry Prepaid Data can be added at a later date without changing your SIM card or existing number.

[3].         What are the choices of plans that Prepaid Blackberry Data services allow Digicel customers?

A.           

 [4].         How do customers register for Prepaid Blackberry Data in order to benefit from internet capabilities?

A.            To register for Prepaid Blackberry Data service, customers must own a Blackberry Smartphone with sufficient credit.  ‘Sufficient credit’ is dependent on the Blackberry plan preferred (i.e. a minimum of CI$1.60 credit is required for the 1 Day plan).

                From the Blackberry device, dial *136# [send].

SMS instructions will be sent to the user’s phone, which the customer should follow to activate the service.  The customer will be given the choice of all plans that are available from which he/ she will choose and confirm.

[5].         What are some of the benefits of subscribing to Digicel’s Prepaid Blackberry Data service?

A.            - No contract required.

                - Usage and payments are determined by customer given three choices of Data Plan, starting as low as $1.60 per day, depending on need for internet access.

                - No deposit required.  Customers can only use what they have pre-purchased like all GSM prepaid services.

                - Once registered, customers can now access all internet data services such as Blackberry Messenger, Facebook, MSN, Internet Explorer etc.

[6].         Will a Customer Care agent need to provision the handset from the Blackberry administrative website to activate services?

A.            No.  The service allows the customer to register and activate the service from the handset.  An electronic Blackberry instructional manual is sent to the respective SIM account once registration has been commenced.

[7].         Who will activate the customer’s web account?

A.            Customers can setup their web and/or email accounts by visiting www.digicel.blackberry.com.  The steps are easy:

                -Enter the URL: www.digicel.blackberry .com

                -Select the ‘Create a New Account’ tab.

                - Read the Terms and Conditions and indicate that it has been read by ticking ‘I have read and understand the legal terms and conditions’.  Indicate agreement by ticking ‘I Agree’.

                - A screen will appear requesting the valid PIN and IMEI numbers of the desired Blackberry device.

                -Log in identities to be supplied with your username and password.

                - The customer will now have access to enter email options with a maximum of 10 email accounts.

[8].         Can postpaid customers subscribe to this service temporarily?

A.            Yes.  If the customer has a dual account (hybrid) then the prepaid side should have capability.

[9].         How does a customer deactivate the Prepaid Blackberry Data service?

A.            The service automatically expires once the duration of time purchased has passed.  The customer will receive an SMS text warning that service is about to expire.

                Alternatively, the customer can choose to deactivate the Blackberry Data service by dialing *138*6*10# to terminate subscription.

[10].       Can a customer switch plans interchangeably to match needs?

A.            Once a customer is registered to a plan, he/ she cannot change plans before terminating the previous or existing plan.

[11].       What should a customer do if a plan expires but the customer wants to continue using the Digicel Blackberry Prepaid Data service?

A.            The customer should check to confirm that the Blackberry Prepaid Plan has actually expired.  The customer should call Customer Care who will guide the customer through trouble-shooting.

                If the customer’s plan has expired or is not active, dial *136# to activate a new plan. 

[12].       How can I ensure that I always have an active Prepaid Blackberry plan available?

A.            To prevent disruption in service because your plan has expired, maintain a minimum amount of credit on your phone according to the registered plan.  This will ensure that the plan is automatically refinanced without expiring.