How do I get credit into
my Account?
You can top up your Broadband Account
Number (1345 549 xxxx) in one of the 4
ways listed below. It’s just like topping
up a normal Digicel prepaid phone.
- Using any one of our convenient Top Up machines around Grand Cayman
- Using any Digicel prepaid credit voucher.
- Over the web via www.ezetop.com.
- Using Credit U. Send credit from your Digicel phone to your Broadband Account number e.g. to send CI$10 to your account simply text: *128*1345549xxxx*10#.
Improved Customer Care
In addition to our existing 24/7 customer care service, Digicel has
developed a dedicated Broadband service. Our Broadband experts will
assist customers at our Dr. Roy’s Drive HQ Monday to Friday 8:00am
to 5:00pm and at our Camana Bay store Monday to Saturday 10:00am to
7:00pm. For the more complex technical issues which cannot be resolved
by our customer care help desk, we guarantee customers will be
contacted by a technician within 1 hour of raising the issue Monday to
Saturday 8:00am to 9:00pm and will receive a site visit with 24hrs of
speaking with the technician if the problem cannot be solved over the
phone.
